Patient Information

At Quin­cy Med­ical Group, we pri­or­i­tize high-qual­i­ty, com­pas­sion­ate care for all our patients. Our com­mit­ment goes beyond just med­ical exper­tise. We strive to cre­ate a com­fort­able and con­ve­nient expe­ri­ence, ensur­ing your sat­is­fac­tion through­out your health­care jour­ney. Our goal is to exceed your expec­ta­tions in every way.

Our Health­care Part­ner­ship with You

As a val­ued patient of Quin­cy Med­ical Group, you have the right to:

  • Obtain prompt assis­tance if you have con­cerns regard­ing your care or service.
  • Count on absolute con­fi­den­tial­i­ty about your health­care, whether you con­tact us in per­son, by phone or in writing.
  • Receive guid­ance and assis­tance in select­ing health­care providers and ser­vices to meet your needs and preferences.
  • Address your con­cerns with your health­care provider about any test­ing or treatment.
  • Receive as much infor­ma­tion as you may need in order to give or refuse con­sent of a planned pro­ce­dure or treatment.
  • Ask for a sec­ond opin­ion about any treat­ment. If your insur­ance does not cov­er sec­ond opin­ions, you may be respon­si­ble for payment.
  • Ask us to fur­nish all rel­e­vant infor­ma­tion and to expe­dite refer­rals, should you be referred to anoth­er provider.
  • Receive prompt assis­tance in mat­ters con­cern­ing your finan­cial respon­si­bil­i­ty to Quin­cy Med­ical Group.
  • Ask ques­tions, make sug­ges­tions, or voice con­cerns about ser­vice, or qual­i­ty of care by con­tact­ing Qual­i­ty Man­age­ment (217) 222‑6550, ext. 6756 or Patient Ser­vices (217) 277‑4077​.

As a val­ued patient of Quin­cy Med­ical Group, we ask that you:

  • Pro­vide full infor­ma­tion about your ill­ness or prob­lem to allow prop­er eval­u­a­tion and treatment.
  • Show cour­tesy and respect to QMG staff.
  • Please can­cel or re-sched­ule appoint­ments as far in advance as pos­si­ble so that the time may be giv­en to some­one else.
  • Com­mu­ni­cate with your health­care provider if your con­di­tion wors­ens or does not fol­low the expect­ed course.
  • Par­tic­i­pate active­ly in deci­sions about your care and treatment.
  • Respect oth­er patient’s privacy.
  • Pro­vide accu­rate and com­plete infor­ma­tion about your family’s health insur­ance plan.
  • Pay your bills in a time­ly manner.
  • Assist QMG in main­tain­ing a smoke-free campus.

Choos­ing A Pri­ma­ry Care Provider

Some insur­ance plans require you to choose a pri­ma­ry care provider such as an Internist, Pedi­a­tri­cian, Fam­i­ly Physi­cian, Obste­tri­cian or Gyne­col­o­gist. The Pri­ma­ry Care Access Line, (217) 222‑6550, ext. 3325, will pro­vide you with infor­ma­tion to help you choose a provider. View pri­ma­ry care providers >

Appoint­ments

We make every effort to accom­mo­date your needs when sched­ul­ing your appoint­ment. If dur­ing your vis­it, your health­care provider deter­mines that more time is need­ed, or oth­er ser­vices are required, we may request that you return at a lat­er time. This will not only ensure that appro­pri­ate atten­tion is giv­en to your health care needs, but it will also allow oth­er patients to be seen on sched­ule. Request an appointment >

  • Please arrive at least 15 min­utes ear­ly if you have had a change of name, address, phone or insur­ance, or if it is your first visit.
  • If you can­not keep your appoint­ment or if you will arrive late, please call us immediately.
  • Please present your insur­ance card at each vis­it. It is the patient’s respon­si­bil­i­ty to under­stand their insur­ance coverage.
  • Co-pay­ments are due at the time of ser­vice. Non-urgent appoint­ments may need to be resched­uled if co-pay­ment is not made.

Refer­rals To Med­ical Specialists

If you wish to see a med­ical spe­cial­ist, your insur­ance plan may first require a refer­ral from a pri­ma­ry care provider. Our med­ical staff will work with you and your provider to ensure your spe­cial needs are met. Learn more about our spe­cial­ty services >

MyU­ni­ty­Point

Access­ing your health infor­ma­tion should not be lim­it­ed to busi­ness hours. That’s why we offer MyU­ni­ty­Point, so you can access your elec­tron­ic med­ical records (EMR) online, any­time. From view­ing test results and request­ing pre­scrip­tion refills to man­ag­ing your appoint­ments, MyU­ni­ty­Point offers you easy access to your care team when­ev­er and wher­ev­er you are. MyU­ni­ty­Point is acces­si­ble online at chart​.myu​ni​ty​point​.org/​m​y​c​hart/ or through the MyChart app on your smart­phone or tablet. 

    Phone Calls & Med­ica­tion Refills

    Dur­ing nor­mal busi­ness hours, you may call (217) 222‑6550. Urgent phone calls will be returned with­in 24 hours. If you have an urgent need for your health­care provider after busi­ness hours, please call the physi­cian exchange at (217) 222‑2088. For med­ical emer­gen­cies, call 911. 

    Med­ica­tion refills may be request­ed by call­ing your doc­tor’s office, online through MyU­ni­ty­Point, or by call­ing your phar­ma­cy direct­ly. The phar­ma­cy will con­tact our staff to ensure cor­rect dis­pens­ing of med­ica­tion. Allow two busi­ness days for refills to be completed.

    Patient-Cen­tered Med­ical Home

    Quin­cy Med­ical Group is proud to be your Patient-Cen­tered Med­ical Home, deliv­er­ing coor­di­nat­ed care through all stages of your life. Your pri­ma­ry care provider along with his or her prac­tice team will coor­di­nate care with­in Quin­cy Med­ical Group and with an out­side med­ical facil­i­ty. We are avail­able for phone advice 24 hours a day 7 days a week as well as extend­ed hours to accom­mo­date work schedules.

    As a Patient-Cen­tered Med­ical Home, your providers will part­ner with you to pro­vide the evi­dence-based care and self-man­age­ment support.

    • Your provider will dis­cuss test­ing results, treat­ment options and assist you in many self-care options as well as guide you in the treat­ment option that best fits your circumstance.
    • Be sure to pro­vide any change in your med­ica­tions, aller­gies or vis­its to oth­er facil­i­ties or providers
    • Feel free to ask ques­tions, being informed will allow for good decisions.
    • Take your med­ica­tions as direct­ed and report any prob­lems with med­ica­tions right away.