Online Bill Pay FAQs

If you have a question about how to interpret your statement, please click here for a detailed view of a statement.

If you have any questions about your account or how to make online payments please review our frequently asked questions below.

If you have an immediate question regarding your billing information, please call us at 217-222-6550, ext. 3444

How secure is my bill payment and personal information? 
Quincy Medical Group utilizes GeoTrust's 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions.  GeoTrust employs industry leading encryption hardware and software methods and security protocols to protect customer information.

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Where is my Guarantor Number?  
Your Guarantor Number is located in the center of you bill, near the top. Click or rollover the image below for more information. If you do not have a copy of your Quincy Medical Group Statement, you may contact 217-222-6550, ext. 3444 to obtain your Guarantor Number.

Statements for services after 8/4/2014

 

Statements for services before 8/4/2014

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Can I view my statement online?  
No, you cannot view your statement online. If you wish to obtain your current balance or arrange a payment plan, you may call 217-222-6550, ext. 3444 

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Can I apply my payment to a specific portion of my bill?  
No. Payments are applied to your oldest balance, first in, first out (FIFO).

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I have several family members on each statement. Who is "responsible" for the payment?
The person responsible for payment is the person to which the statement is addressed.

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When will my online payment apply to my account?    
Please allow two business days for your online payment to apply to your account.

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Will I have the ability view my recent payments when I login?
Yes. When you log in your 10 most recent payments will be displayed at the bottom of the payment page.

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How can I confirm Quincy Medical Group received my payment?   
A confirmation e-mail will be delivered to the e-mail address you supplied at registration. Your online payment will also be reflected in your next monthly statement.

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What type of credit cards do you accept?  
We accept Visa, MasterCard, American Express and Discover. Additionally, any debit card with the Visa or MasterCard logo will be accepted.

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What if I have additional questions?    
If you have a question regarding your Quincy Medical Group account information, you may e-mail accountinfo@quincymedgroup.com.

If you have a technical question about Quincy Medical Group's online bill pay site you may contact billpaytechhelp@quincymedgroup.com.

If you have an immediate question about your billing information please call 217-222-6550, ext. 3444.

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